Delivery

 

Please see below all the different options for delivery.

 

 

 

Priority Services

 

Our priority services enable your order to be fast tracked to front of our production line, meaning your order is processed in one working day (if all items are in stock). We offer this with our courier service as well as for collection.  Please use this service if time is of the essence for your order.  This service is particularly relevant during the summer holidays if you have missed our last order date and you require the order before the start of term.

 

Courier

 

Courier service costs £8 per order and is a signed and tracked service. Delivery is usually the next working day after dispatch. We  aim is to dispatch these orders within 3 working days during term time but this may be longer during August and September. Please be aware that the delivery drivers must have your signature to complete the delivery.  If you miss the delivery you will need to follow the instructions  on the card left by the courier.  Tracking information is found on your dispatch email sent the day before delivery.

 

Standard

 

For standard delivery costs £3.95 per order up till £40 after which it is free.  Your order will only be dispatched when all items are in stock.  For the most part your order will be sent by Second Class Royal Mail.  Occasionally the order may get dispatched by courier due to size/weight

 

We aim to dispatch standard orders within 5 working days during term time, depending on stock availability. This will be longer during July and August - (up to 15 working days - see top of this page during the summer for latest updates). Please factor in the 3 days that Royal Mail expects to take to deliver your parcel when calculating when you need to receive it by.

If you haven't received your order after this time, it is most likely that your parcel is at your local sorting office. We send out our orders in bright green mailers so they are obvious to spot.  Please check with the sorting office even if you haven't received a card as experience tells us that these do not always get posted through the door if the postman has attempted a delivery.

 

Please note that Royal Mail regulations do not deem a parcel lost until 15 working days after the expected delivery date. If your item has not been received by then we will ask for you to sign a lost parcel claims form which we will send to Royal Mail. It is only after this time that we can send out a replacement parcel to you.  It is very rare for items to get lost in the post but if you do not wish to take the risk that your parcel might get lost please select another delivery method.

 

 

Collect from Tallon Road, Brentwood

 

Please make sure that you have received your confirmation email that your order is ready for collection before coming to our offices, as this avoids any disappointment. Our target service is to have your order ready within 5 working days, however during August this can be up to 15 working days. (Consider using our priority services if the deadline has already passed).

Whilst we will hold onto all orders at our premises indefinitely no responsibility can be taken for items not collected within six months as after that we lose traceability of collection. 

Collections are only possible between 1pm-5pm Monday to Friday, our retail counter opening times.  If this doesn't suit please select an alternative delivery method.

 

 

Delivery to School

 

The following schools have opted to receive free delivery into school once a month. Delivery is made the last  Friday term day of the last month. Please be aware you will need to place your order before the previous Tuesday to catch the Friday delivery.

 

St. John's Green

St. George New Town Junior

St. James C of E Primary

St Francis Catholic Primary School