Our Back-to-School order deadline will be  Tuesday 12th August 2020 at 5 pm.





Please read all the delivery options before placing your order to ensure you select the service that meets your needs


Priority Services


Selecting a priority order (extra £10) means your order will be fast tracked to front of our production line. We offer this with our courier service as well as for collection.  Please use this service if time is of the essence for your order.  In normal term time this means we will try to dispatch your order the same day, stocks allowing.

If you have missed the last order deadline in August - all priority orders will be dealt with once the orders that met the deadline have been dispatched.  This DOES NOT guarantee that your order will be ready for the start of term but it is the best shot you have in order to get it quickly.  Please see above to see the current order processing dates.




Courier service costs £8 per order and is a signed and tracked service. Delivery is usually the next working day after dispatch. Our aim is to dispatch these orders within 3 working days during term time but this may be longer during August and September. Please be aware that the delivery drivers must have your signature to leave the items so please do not select this option if you will not be in.  If you miss the delivery you will need to follow the instructions on the card left by the courier. The courier will attempts two deliveries after which the parcel will be returned to us and refunded.  Tracking information is found on your dispatch email sent the day before delivery.




A standard delivery costs £3.95 per order up till £40 after which it is free for online orders only.  Your order will only be dispatched when all items are in stock.  For the most part your order will be sent by Second Class Royal Mail.  Occasionally the order may get dispatched by courier due to size/weight


We aim to dispatch standard orders within 5 working days during term time, depending on stock availability. This will be longer during July and August - (up to 15 working days - see top of this page during the summer for latest updates). Please factor in the 3 working days that Royal Mail expects to take to deliver your parcel when calculating when you need to receive it by.


If you haven't received your order after this time, it is most likely that your parcel is at your local sorting office. We send out our orders in bright green mailers so they are obvious to spot.  Please check with the sorting office even if you haven't received a card as experience tells us that these do not always get posted through the door even if the postman has attempted a delivery. Parcels not collected at the sorting office within 3 weeks get returned to us whereby we will keep them in customer collections, another charge will be needed to re-send the parcel.


Please note that Royal Mail regulations do not deem a parcel lost until 15 working days after the expected delivery date. If your item has not been received by then we will ask for you to sign a lost parcel claims form which we will send to Royal Mail. It is only after this time that we can send out a replacement parcel to you.  It is very rare for items to get lost in the post but if you do not wish to take the risk that your parcel will not get to you on time please select another delivery method.



Collect from Tallon Road, Brentwood


Please make sure that you have received your confirmation email that your order is ready for collection before coming to our offices, as this avoids any disappointment. Our target service is to have your order ready within 5 working days, however during August this can be up to 15 working days. (Consider using our priority services if the deadline has already passed).


Whilst we will hold onto all orders at our premises indefinitely no responsibility can be taken for items not collected within six months as after that we lose traceability of collection. 


Collections are only possible between 1pm-5pm Monday to Friday, our retail counter opening times.  If this doesn't suit please select an alternative delivery method. During August there will be a separate queue for collections so you will not have to wait in the normal service line.



Delivery to School


The following schools have opted to receive free delivery into school once a month. Delivery is made the last  Friday term day of the last month. Please be aware you will need to place your order before the previous Tuesday to catch the Friday delivery.  This order option is not activated during the summer school holidays.



Old Heath Primary School

St. John's Green

St. George New Town Junior

St. James C of E Primary

St Francis Catholic Primary School