A standard delivery costs £3.95 per order up till £40 after which it is free for online orders only. Your order will only be dispatched when all items are in stock. For the most part your order will be sent by Second Class Royal Mail. Occasionally the order may get dispatched by courier due to size/weight
We aim to dispatch standard orders within 5 working days during term time, depending on stock availability. This will be longer during July and August - (up to 15 working days - see top of this page during the summer for latest updates). Please factor in the 3 working days that Royal Mail expects to take to deliver your parcel when calculating when you need to receive it by.
If you haven't received your order after this time, it is most likely that your parcel is at your local sorting office. We send out our orders in bright green mailers so they are obvious to spot. Please check with the sorting office even if you haven't received a card as experience tells us that these do not always get posted through the door even if the postman has attempted a delivery. Parcels not collected at the sorting office within 3 weeks get returned to us whereby we will keep them in customer collections, another charge will be needed to re-send the parcel.
Please note that Royal Mail regulations do not deem a parcel lost until 15 working days after the expected delivery date. If your item has not been received by then we will ask for you to sign a lost parcel claims form which we will send to Royal Mail. It is only after this time that we can send out a replacement parcel to you. It is very rare for items to get lost in the post but if you do not wish to take the risk that your parcel will not get to you on time please select another delivery method.