As we are classified as non-essential retail, our retail counter remains closed to walk-in customers, please do not just turn up at the unit without a collection slot as we wont be able to serve you. We are operating online for both delivery, delivery to school (where applicable) and click and collect. We will update this page when we know the outcome of tier restrictions for 2nd December.
Our telephones are back online but pleased be prepared to leave a message so that we can call you back as we still have office staff are working from home. Please include contact details as we get many messages from customers asking for us to 'call them back' but then don't leave a number! We also get a number of messages where the message is not clear enough to make it out. If you have not receives a call back with 48 hours please call again.
We have also set up more email addresses so that your query may get straight to the person who can answer it quicker. Please select the most appropriate from the list below.
email@example.com - all primary aged uniform queries
firstname.lastname@example.org - Becket Keys Sixth Form queries
email@example.com - Becket Keys Lower School Queries
firstname.lastname@example.org - St John Payne Queries
email@example.com - for all other queries
We are generally managing to meet our service target of despatching orders within 5 working days, however there are some items we are still having difficulty getting from our suppliers. We will be keeping this page updated with the latest dispatch information. Below is a list of items that we are waiting for deliveries from our supplier that may be delaying your order. Having said that please contact us if you have been waiting for more than 2 weeks and are not waiting for any item in the list below. We generally only send an order when it is all completed but if you would like to partially collect your order please email us.
Please see our returns and exchanges page if you need to return something for how to do it. Our returns policy is being updated to comply with the covid-19 secure trading requirements.
Becket Keys Jumpers - size 32
St John Payne Rugby shirts - size 34, 38, replenishment stocks due early November.
Royal Blue swimwear size 18/20