Ordering and Delivery

 

Ordering & Delivery

 

 

Please read all the delivery options before placing your order to ensure you select the service that meets your needs. 

 

 

 
Standard - £3.95

 Your order will be dispatched via Royal Mail Second Class once all items are ready to be dispatched, with an expected delivery time of 3 working days, however this can take up to 15 days. We aim to dispatch all standard parcels within 5 working days. This will be longer during the summer months. 

 

 Royal Mail regulations do not deem a parcel lost until 15 working days after the expected delivery date. If you have not received your parcel within this time please check your local sorting office before contacting us. Parcels not collected at the sorting office within 3 weeks get returned to us where we will refund the order. 

 

Courier - £8

 Your order will be sent via a tracked overnight service. Our aim is to dispatch these orders within 5 working days, subject to stock availability. A signature is required at point of delivery. The courier will attempt two deliveries after which the parcel will be returned to us and refunded.  Tracking information is found on your dispatch email sent the day of despatch. Please see below for priority options.

 

Collect from Tallon Road, Brentwood

Once your parcel is ready for collection you will receive an email detailing how to book a collection slot. Your order will usually be ready within 5 working days, subject to stock availability.

 Please do not make this booking until you know your order is ready.

 

Collections times are available on Mondays, Wednesdays and Thursdays 1pm-5pm. Later collection slots are available on a Tuesday, but these must be booked in advance. Friends and family are able to collect the parcel for you, but the collection slot must be booked under the name that the order was made in. Please DO NOT turn up at the unit without booking a collection slot as your parcel will not be ready for you.

Please click on the below to book a time if you can't find your email. 

 

Whilst we will hold onto all orders at our premises indefinitely no responsibility can be taken for items not collected within six months as after that we lose traceability of collection. 

 

Priority - additional £10
Selecting a priority service will push your order to the front of the queue, meaning your order will be dealt with before all standard orders. This is done in conjunction with our collection and courier service.
Please note: During our busy summer period we have a cut off date for back to school orders. We cannot guarantee that any orders made after this date will be ready in time for the beginning of term. For more information, please sign up to our newsletter. 

Delivery to School

The following schools have opted to receive free delivery into school once a month. Delivery is made the last  Friday term day of the last month. Please be aware you will need to place your order before the previous Tuesday to catch the Friday delivery. This order option is not available during the summer school holidays.

 

Cann Hall Primary School

Old Heath Primary School

Step Start Nursery 

St. John's Green

St. George New Town Junior

St. James C of E Primary

St Francis Catholic Primary School