Ordering and Delivery

 

Ordering & Delivery

 

Last order date for back to school:

10th August 2021

(subject to availability)

 

Please read all the delivery options before placing your order to ensure you select the service that meets your needs. 

 

 

All services may take longer than suggested below whilst we adjust to the current situation
 
Priority

Selecting your order as a priority order (extra £10) means your order will be fast tracked to front of our production line. We offer this with  our courier service as well as for click and collect.

 

 

Courier

Courier service costs £8 per order and is a signed and tracked service. Delivery is usually the next working day after dispatch, however with much of the courier network under such strain this may be longer. Our aim is to dispatch these orders within 5 working days during term time but this may be longer if waiting on stock to be delivered. Normally delivery drivers must have your signature to leave the items but some of them are currently working on different procedures. The courier will attempt two deliveries after which the parcel will be returned to us and refunded.  Tracking information is found on your dispatch email sent the day of despatch.

 

Standard

A standard delivery costs £3.95 per order.  Your order will only be dispatched when all items are in stock.  For the most part your order will be sent by Second Class Royal Mail.  Occasionally the order may get dispatched by courier due to size/weight.

Normally we aim to dispatch standard orders within 5 working days during term time, depending on stock availability. This will be longer during the summer months.  Royal Mail expected delivery time should be 3 working days but may be up to 15 working days. If you haven't received your order after this time, it is most likely that your parcel is at your local sorting office. We send out our orders in bright green mailers so they are obvious to spot.  Please check with the sorting office even if you haven't received a card as experience tells us that these do not always get posted through the door even if the postman has attempted a delivery. Parcels not collected at the sorting office within 3 weeks get returned to us where we will refund the order. 

Please note that Royal Mail regulations do not deem a parcel lost until 15 working days after the expected delivery date. If your item has not been received by then we will ask for you to sign a lost parcel claims form which we will send to Royal Mail. It is only after this time that we can send out a replacement parcel to you.  It is very rare for items to get lost in the post but if you do not wish to take the risk that your parcel will not get to you in time please select another delivery method as we have no control over your parcel once it is on the Royal Mail system.

 

 

Collect from Tallon Road, Brentwood

Although our retail counter is currently closed to customers but we are operating a click and collect service by appointment.  When your order is ready for collection you will receive an email containing a link for you to book a collection time at your convenience, which can be made up to a week ahead. Please do not make this booking until you know your order is ready.

Collections times are usually available on Mondays, Wednesdays and Thursdays 1pm-5pm.  We are happy for friends to collect parcels for you but please book a separate collection slot in the name the order was placed in, we cannot release parcels where the order name and number do not match.  There is then space for you to tell us who will be making the collection.  and then further down let us know who is doing the collection.  We will usually have at least one late collection night to 7pm.

Please click on the below to book a time if you can't find your email. 

                                                                                   

I appreciate that this is not as convenient as we have offered up until now but please bear with us while we adjust to these new conditions of trading and try to meet our social distancing requirements. 

In normal times our service target is to have your order ready within 5 working days, however as noted above this may currently be longer.  Current delivery times are very dependent of receiving our stocks from suppliers.

Whilst we will hold onto all orders at our premises indefinitely no responsibility can be taken for items not collected within six months as after that we lose traceability of collection. 

 

Delivery to School

Normally, the following schools have opted to receive free delivery into school once a month. Delivery is made the last  Friday term day of the last month. Please be aware you will need to place your order before the previous Tuesday to catch the Friday delivery.  This order option is not activated during the summer school holidays.

 

Cann Hall Primary School

Old Heath Primary School

St. John's Green

St. George New Town Junior

St. James C of E Primary

St Francis Catholic Primary School