Returns and Exchanges

Exchanges

We are unable to facilitate exchanges on embroidered items.

If you require a different size, please return the item that you no longer require and order again in the size you need.

Returns

We are happy to refund all non-discounted, non-personalised items of uniform within 35 days. All returns must be unworn with the tags and original packaging still intact.

We reserve the right to refuse the return or charge a repacking fee if goods are not received in a fit state to be re-sold. Garments that have been ordered specially for you are non-returnable/refundable.  Sale items are also non-refundable, this does not affect your statutory rights.

For all returns, please put the items into a sealed package together with the packing slip marking the items you are returning. The refund payment will go against the original payment for the order. Refunds will be processed within 14 days of receipt and you will receive an email confirming the refund amount.

Returns can be sent to us or dropped off to us at our unit. If you wish to drop off at our unit, please book a return slot using the link below, select 'collection' slot and tell us you are returning.

Items being posted back to us are your responsibility until received by us. For that reason we recommend you get proof of postage from the post office when sending.