Returns and Exchanges

 

Returns and Exchanges

Our exchange and refund policy is constantly under review whilst we digest the implications of coronavirus trading. Please check back here for any changes

Returns

We are happy to refund non-personalised, current items of uniform as long as it is returned to us in an unwashedunworn and unmarked condition with the tags and in the original packaging intact, within 35 days. 

The items must be returned exactly as you received them so that we can refund and resell the items. We reserve the right to refuse the return or charge a repacking fee if goods are not received in a fit state to be resold. We have no wish to cause ill feeling.

Garments that have been ordered specially for you are not refundable. 

For all returns please put the items into a sealed package together with the packing slip marking the items you are returning. The refund payment will go against the original payment for the order.  We hope to process refunds within 14 days of receipt and you will receive an email confirming the refund amount.

Returns can be sent to us or dropped off to us at our unit if you have booked a return slot using the link below. Please do not come into our unit

 

 

 

 

Items being posted back to us are your responsibility until received by us. For that reason we recommend you get a proof of postage (which is free) from the post office when sending.

Exchanges

In common with much of the industry we no longer accept exchanges - please follow the refund procedure above and place a new order for the replacement size you would like.