Returns and Exchanges
(Please be aware our refund policy changes over the year)
We are happy to refund and exchange non-personalised, current items of uniform, as long as they are returned to us in an unwashed, unworn and unmarked condition with tags and original packaging within 35 days.
All items that are displayed on the website would be considered current, unless otherwise stated. Examples of non-current items would be where the school is changing their uniform and we are selling off discontinued items. Garments that have been ordered specially for you are not refundable.
The exception to this is items which have been purchased under the 'Becket Keys Early Bird Scheme' where are happy to refund until the beginning of the September term after purchase. Refunds have to be processed using the payment method used to purchase in the first instance.
Refunds after 35 days or not meeting our return conditions are at our discretion. Please note it may take 14 days for the money to go back into your account.
Returns / Exchanges - October to June
Items need to be returned to us, securely and at your own risk but replacement items will be sent out free of charge.
Returns / Exchanges - July to September
Items returned to us in during the time will be automatically refunded and you will need to place a new order. We have implemented this policy in order to speed up the return time during our busy time.
Please note that if your original order was free of postage charge, and by returning items your original order is now below this threshold, you will be refunded the sum of the items returned to us minus postage charge on your original order.
Items being posted back to us are at your risk and for that reason we recommend you get a proof of postage (which is free) from the post office when sending.
Due to hygiene reasons we do not accept exchanges/ refunds on swimwear.